Legal information
Terms & Conditions
1. General provisions
The online store yes-verse.com is operated by YESVERSE Sp. z o.o., ul. Agawy 7, 43-300 Bielsko-Biała, Poland, NIP: 5472247035, REGON: 529256810, KRS: 0001118648 (District Court in Bielsko-Biała, 8th Commercial Division of the National Court Register), share capital: PLN 5,000.00. These terms govern the use of the store, placing orders, and the rights and obligations of both parties. All prices are gross prices (VAT included).
2. Placing orders
To place an order, add products to your bag and proceed to checkout. After filling in your details and completing payment, you will receive a confirmation email — at that point, a sales contract is concluded.
3. Payments
We accept online payments via Stripe: credit and debit cards (Visa, Mastercard), BLIK, Przelewy24, Apple Pay, and Google Pay. All transactions are encrypted and secure.
4. Delivery
We ship within Poland only. For detailed information about delivery methods and costs, please visit the Shipping & Returns page.
5. Right of withdrawal
You have the right to withdraw from the contract within 14 days of receiving your order, without giving a reason. To exercise this right, inform us by email ([email protected]) before the deadline; you may use the model withdrawal form annexed to the Polish Consumer Rights Act. Send the goods back without undue delay, no later than 14 days from the day of withdrawal, to: YESVERSE Sp. z o.o., ul. Agawy 7, 43-300 Bielsko-Biała, Poland. The direct cost of returning the goods is borne by the consumer. All payments (including the cheapest delivery option offered) are refunded to the original payment method within 14 days of receiving the goods or proof of their dispatch. The right of withdrawal does not apply to lingerie delivered in sealed hygienic packaging once the seal has been opened after delivery.
6. Hygiene exemption — sealed products
In accordance with Art. 38(5) of the Polish Consumer Rights Act, products delivered in sealed packaging for hygiene reasons (underwear, tights, stockings) cannot be returned once the seal has been broken. This is due to the nature of the product — intimate apparel worn directly against the skin cannot be resold to another customer.
7. Complaints
We are liable for product defects for 2 years from the date of delivery. To file a complaint, email [email protected] with a description and photos of the defect. We will respond within 14 days.
8. Alternative dispute resolution
Consumers may use the European Commission's ODR platform: https://ec.europa.eu/consumers/odr. We strive to resolve all disputes amicably.
9. Final provisions
These terms are governed by Polish law. We reserve the right to amend these terms with 14 days' notice — changes will be communicated by email. Contact: [email protected].
Last updated: March 2026